We put our customers and beneficiaries at the center of everything we do. Our customers include financial service providers, regulators, policy makers and financial sector support organisations, and our beneficiaries include the underserved and excluded in the financial sector.
We strive to achieve our objectives by delivering financial resources as well as high quality evidence-based research, shared innovations and best practices – and by prioritising interventions that address systemic financial inclusion sector constraints.
We encourage and support alternative, and new, solutions and ways of delivery.
As a team, we respectfully collaborate to deliver expertise.
We act honestly, openly, and with integrity.
Our staff is our greatest asset and we aim to invest in building there capacity.