Consumer Protection

Supporting greater consumer protection to boost financial inclusion.

Consumer protection policies are a necessary enabler of financial inclusion, ensuring

that consumers are treated fairly and engendering confidence in financial services. Effective consumer protection policies provides consumers with sufficient knowledge and information to make informed decisions whilst enabling a regulatory and legal environment which is conducive to investment and innovation.

The rapid increase in the number of new solutions over recent years brings new risks to both customers and service providers, as traditional codes of best practice do not necessarily apply.

FSDT has worked with policy-makers, financial service providers and consumers to develop comprehensive frameworks for consumer protection to coordinate oversight and to increase financial capacity among consumers to make informed choices that meet their needs.

National Financial Education Framework

Consumer Protection Framework review

Bill Gates in Dar es Salaam this week to support financial inclusion and the future of digital financial services in Tanzania

14 Aug 2017

This week, Bill Gates was in Dar es Salaam to support Tanzania’s financial inclusion agenda, among other BMGF projects. Joining leaders from government, financial service providers, mobile network operators and digital financial service providers, he took part in roundtable discussions to explore the potential contribution of digital financial services in improving livelihoods and enterprise productivity across the country.


The future of FinDisrupt
FinScope Tanzania 2017
The Journey of FinScope
FinScope Tanzania
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